Policies & FAQ

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Returns and Exchnages:

Returns accepted within 30 days of receipt of purchase. Please contact me within 14 days of your purchase arrival if a return is needed.

Return shipping is the buyers responsibility. Full refunds are issued once the item is returned. I also refund the original shipping too.

Items that have been re-sized, damaged, worn, washed or otherwise altered after delivery will not be accepted for return.

US CUSTOMERS: Please ship items for return or exchange via USPS only.  This ensures you will not be charged any additional customs/courier fees.

Exchanges and resizing are available at no additional charge and I will pay the shipping fee to return the item back to you.

Frequently asked questions:

What metal do you use in your jewelry?

All my jewelry is made from solid sterling silver .925 or 14K gold. I NEVER use plated or mixed metals. 
Will this turn my finger green?
 
No. I only use sterling silver so it will not turn your finger green. Cheap metals or poor quality alloys will cause your finger to go green. On rare cases IF you have an allergy to silver it may slightly discolor your finger.
Can your rings be re-sized?
 
Yes. You can ship your ring back to be exchanged or resized if it doesn't fit.
Any local jeweler near you should also be able to re-size most of my ring designs.
Are wide ring sizes different from skinny ring sizes?
Yes. Wide rings fit tighter so as a rule of thumb you should always order at least a half size larger. If it is a really wide ring then go a full size up. If your getting your finger sized at a jewelers let them know you want to be sized for a wide band. They should have different width ring sizers. This will ensure you will be ordering the correct size.

 

Can you convert international ring sizes to US?

Yes I can. Contact me regarding your ring size and what country you live in and I can convert it to the US rings size for you. Ring size conversion sheets can also be found on the internet.

Contact me if you have any further questions at riotdesigns@yahoo.ca, I'm actually really easy going!

You can also check out my Etsy shop at www.JenniferWoodJewelry.etsy.com